Returns & Exchanges

At Empire Trading, we stand behind the quality of our products and offer a 30-day return window for most items in their original packaging. We aim to make your shopping experience seamless by providing a straightforward exchange and refund process.

1

Initiate Your Request

Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the items in their original boxes, ensuring all tags, manuals, and accessories are included to qualify for a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing