Frequently Asked Questions

Everything you need to know about shopping with Empire Trading

What are your standard shipping times?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.

What is your return policy?

We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order once it has shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status.

Which payment methods do you accept?

Empire Trading accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

Are the products on your site authentic and brand new?

Yes, Empire Trading guarantees that all items sold on our platform are 100% authentic, brand new, and sourced directly from authorized distributors.